How much does shipping cost?
Standard shipping is free on all dry goods and plants.
Express next working day delivery is available for an additional fee of £6.00 subject to a 2pm cut-off. Express delivery is not available on palletised deliveries.
Live fish are shipped for a one-off fee of £19.95 - no minimum order. Spend £100 on fish to qualify for free delivery.
How will you ship my item?
Items valued at £29.99 or less will be shipped via Royal Mail 48 or Hermes for delivery typically within 1-3 working days.
Items valued £30 or above will be shipped by Royal Mail Tracked or ParcelForce courier for delivery typically within 1-2 working days.
Live fish will be shipped via APC or DX livestock courier, the only couriers in the UK licensed to carry live fish. For more information on how we ship live fish click here.
Aquariums and larger bulky items will be shipped by pallet for delivery typically within 3-7 working days. Buyers will be contacted to arrange a delivery slot.
How long does dispatch take?
Orders for dry goods placed by 2pm will be shipped on the same day. Orders placed after 2pm will be shipped the following working day. Items are shipped Monday to Friday (working days)
Orders for live fish will be processed for delivery on Tuesdays, Wednesdays, Thursdays or Fridays only. A delivery date will be booked by email prior to dispatch.
Palletised items such as large aquariums will be shipped for delivery typically within 3-7 days.
We do not ship or deliver on public holidays or weekends.
What areas of the United Kingdom do you ship to?
We ship parcels to all regions of the UK. Certain areas may be subject to extended delivery times, but no additional fees. Pallet delivery is available to UK mainland areas only, excluding Scottish Highlands.
Shipping of live fish is only available to areas of the UK accessible for overnight delivery within 24 hours. For a full list of areas excluded from live fish delivery, please click here.
Do you ship overseas?
We do not currently ship overseas, sorry.